FREQUENTLY ASKED QUESTIONS
Please contact your authorized Ski-Doo dealer, they will gladly answer all your technical questions regarding BRP products and accessories. If you require further assistance, feel free to contact Ski-Doo Customer Service and we’ll be more than happy to help!
Please find digital versions of the Operator’s Guide here. You can also purchase hard copy versions from your authorized Ski-Doo dealership. Just ask them next time you visit your dealership and they will point you in the right direction!
Your dealership service manager is there to assist you with any service-related concerns you may have. If you require further assistance though, you can always reach out to Ski-Doo Customer Service and we’ll be more than happy to help!
Yes! The warranty will automatically transfer to the new owner.
No, transport to and from the dealership is not covered under the factory warranty and is the owner's responsibility.
It is possible that the repaired/replaced part was not covered under waranty if the part's failure was not deemed to be caused by a manufacturing defect or is not covered by the limited warranty. Please note that authorized dealers are fully trained and can troubleshoot, diagnose and determine the failure's cause. Feel free to read more about the BRP Limited Warranty in the Operator’s Guide and discuss any questions you may have with your authorized BRP dealership, they will happily assist you.
Please send us a proof of purchase (i.e. the bill of sale), the vehicle's mileage or hours, and your complete mailing address and phone number via our customer contact form. If you would like to verify your ownership/mailing information, please contact your authorized dealership or Ski-Doo Customer Service and we'll be glad to help.
Please get in touch with any authorized Ski-Doo dealership so they can verify if there are any open safety bulletins or recall notices on your Ski-Doo using your VIN. However, all written communications regarding safety/recall notices are generally sent to the registered owner of the vehicle. If you would like to verify your ownership/mailing information, contact your authorized dealership, they will happily assist you.
You can obtain a safety recall clearance letter for your imported US Ski-Doo product through an authorized Ski-Doo dealership in Canada by providing them with the following information: proof of purchase or ownership, mileage or hours on the vehicle, your complete mailing address and phone number and your vehicle’s VIN. Please note that there may be a processing delay for this service; contact your dealer so they can give you all the details.
Please be aware that BRP only recommends XPS lubricants since they're specifically engineered for your Rotax-powered Ski-Doo snowmobile. If you cannot find the recommended XPS lubricant, feel free to consult your Owner’s Manual for further specifications. However, please remember that damage caused by oil, which is not suitable for your Ski-Doo's 2-stroke engine, may not be covered by the BRP limited warranty. You can always check out the Parts & Maintenance section on our website or your Operator’s Guide for more information!
Please note that some dealerships may recommend additional maintenance depending on your region and local conditions. Feel free to contact your dealership, they will be more than happy to discuss any questions/concerns you may have. And, don't forget, they're the ones who are most familiar with your local terrain, vehicle history and riding style!
Please note that wear items are machine parts that will need to be replaced after a certain amount of time (even when an item is used correctly and has had proper maintenance). Here are a few examples of wear items: filters, gaskets, brakes, light bulbs, etc. If you’re unsure if a certain part is considered a wear item, check your Operator’s Guide or reach out to your authorized Ski-Doo dealership, they'll be happy to answer all your questions!
We recomment that you use our XPS cleaning products for all your Ski-Doo's surfaces as they do not damage any wax protection. Please take a look at the full range of XPS products in the Parts & Maintenance section here.
We understand that properly storing your Ski-Doo is highly important! Please refer to the Storage section in your Operator’s Guide for proper storage requirements or feel free to contact your authorized BRP dealership for more assistance.