FREQUENTLY ASKED QUESTIONS
Please contact your authorized Can-Am On-Road dealer, they will gladly answer all your technical questions regarding BRP products and accessories. You can use our online dealer locator to find one nearest to you. If you require further assistance, feel free to contact Can-Am Customer Service. We’ll be more than happy to help!
You can find digital versions of the Operator’s Guide here. You can also purchase hard copy versions from your authorized Can-Am On-Road dealership. Just ask them next time you visit and they will point you in the right direction!
Can-Am Spyder models come standard with a two-year manufacturer's limited warranty, and the Can-Am Ryker models come with a standard one-year manufacturer's limited warranty. Both models have unlimited mileage during the standard warranty timeframe. If you have any questions, your dealer will be happy to answer them!
Your dealership service manager is there to assist you with any service-related concerns you may have. If you require further assistance, you can always reach out to Can-Am Customer Service and we’ll be more than happy to help!
Please contact an authorized BRP On-Road dealership if you have warranty coverage questions or to set up an appointment. You can use our online dealer locator to find one near you and they will happily answer all of your questions.
Check out the Owner's section of our website for details about B.E.S.T extended service. Otherwise, your authorized Can-Am On-Road dealer is a great resource that can provide you with all the details you need.
Yes! The warranty will automatically transfer to the new owner.
Yes, any authorized Can-Am On-Road dealer will be more than happy to assist you with all your warranty concerns. You can use our online dealer locator to find one nearest to you.
If your Can-Am Spyder or Ryker is under a factory warranty or a BRP B.E.S.T. Extended Service Plan, you are also covered by an Emergency Roadside Assistance (1-866-477-1415). Emergency Roadside Assistance is available throughout the United States and Canada 24 hours a day, and provides emergency services up to two hundred dollars ($200.00) per occurrence. No deductible applies on this service. Click here for details.
It is possible that the repaired/replaced part was not covered under waranty if the part's failure was not deemed to be caused by a manufacturing defect or is not covered by the limited warranty. Authorized BRP On-Road dealers are fully trained and can troubleshoot, diagnose and determine the failure's cause. Feel free to read more about the BRP Limited Warranty in your Operator’s Guide and discuss any questions you may have with your authorized BRP dealership, they will happily assist you.
Please send us a proof of purchase (i.e. the bill of sale), the vehicle's mileage or hours, and your complete mailing address and phone number via our customer contact form. If you would like to verify your ownership/mailing information, please contact your authorized dealership or BRP Customer Service. They'll be glad to help.
All written communications regarding safety/recall notices are generally sent to the registered owner of the vehicle. Please get in touch with an authorized Can-Am On-Road dealership so they can verify if there are any open safety bulletins or recall notices on your vehicle using your VIN. Additionally, you can view all published safety recalls here. If you would like to verify your ownership/mailing information, your authorized dealer will happily assist you for that as well.
You can obtain a safety recall clearance letter for your Can-Am On-Road product through an authorized Can-Am dealership by providing them with the following information: proof of purchase or ownership, mileage or hours on the vehicle, your complete mailing address and phone number and your vehicle’s VIN. Please note that there may be a processing delay for this service. Contact your dealer so they can give you all the details!
BRP only recommends XPS lubricants since they're specifically engineered for your Rotax-powered Can-Am On-Road vehicle. If you cannot find the recommended XPS lubricant, feel free to consult your Owner’s Manual for further specifications. Remember, damage caused by oil that is not suitable for your Can-Am's engine may not be covered by the BRP limited warranty. You can always check out the Parts & Maintenance section on our website or your Operator’s Guide for more information!
Some dealerships may recommend additional maintenance depending on your region and local conditions. Feel free to contact your dealership. They're the ones who are most familiar with your local terrain, vehicle history and riding style, and will be more than happy to discuss any questions/concerns you may have.
Check out the "Messages in Multifunction Gauge" section in your Operator’s Guide for more information or feel free to contact your authorized Can-Am On-Road dealership with any questions you may have. They'll be glad to help!
Wear items are machine parts that will need to be replaced after a certain amount of time (even when an item is used correctly and has had proper maintenance). Here are a few examples of wear items: filters, gaskets, brakes, light bulbs, etc. If you’re unsure if a certain part is considered a wear item, check your Operator’s Guide or reach out to your authorized Can-Am On-Road dealership, they'll be happy to answer all your questions!
BRP carries a wide range of XPS cleaning products that we recommend to keep your Can-Am On-Road vehicle surfaces and finishes looking like new! Our cleaners and waxes are specially formulated to remove stubborn dirt, mud, exhaust stains, grease and grime from your 3-wheel motorcycle. Please take a look at the full range of XPS products in the Parts & Maintenance section here, and always check your owner's manual for exact specifications relevant to cleaning your specific model. Your authorized dealer will also be happy to answer any questions you may have!
We understand that properly storing your Can-Am Spyder or Ryker is super important. Please refer to the Storage section in your Operator’s Guide for proper storage requirements or feel free to contact your authorized BRP dealership for more assistance. They'll be glad to help!
Purchasing genuine Can-Am parts, vehicle accessories or riding gear can easily be done directly with your authorized dealer or via our online store. Please refer to the Accessories & Gear section on our website or use our online dealer locator to find a dealer new you.
Please contact the dealership you purchased the part or accessory from, they’ll gladly assist you! If you purchased a part or accessory from our online store, you can contact our fulfillment partner KIBO at 877-412-7467.
If you have any concerns about a part or backordered part, please contact your dealership's Parts department directly. If needed, they can always contact BRP's dealer support for further assistance.
You can can reach out to your local Can-Am On-Road dealership to verify if replacement parts are available for your accessory and order directly with them! They'll be happy to help.
Yes, if you order parts/accessories from our online store, they will be shipped directly to you. However, BRP cannot drop ship to riders, so if you're ordering parts for repair through your dealer, you'll need to discuss available options with them. They'll be happy to help!
You can always check out the Accessories & Gear section on our website, it details the accessories and which model they're compatible with. Plus, your authorized dealership is only a call away. You can always contact them if you have any questions regarding compatibility, they'll be happy to help!
Feel free to get in touch with your authorized Can-Am On-Road dealership, they'll be happy to help as they know where to look for vintage/obsolete parts that BRP no longer carries.
You can find general information on available promotions and incentives in your area in the Promotions section of our website here! Otherwise, your authorized Can-Am dealer will happily answer any questions you may have about availability and eligibility requirements.
Feel free to contact your dealer, they should be able to verify all promotions and discuss specifics with you. If you still require assistance, you can always contact Can-Am Customer Service and we’ll be more than glad to help!
You can always speak with your dealership about the new promotion. They can verify eligibility and contact Can-Am directly to inquire further.
Since BRP cannot support import/export, we strongly recommend you purchase in the country of intended use. Safety and environmental requirements are different from region to region, and warranty is only valid in the country of purchase. So, if you intend to import/export a BRP product, please contact a customs broker for required documentation and instructions.
Please get in touch with your dealership – they'll be the first to know when your new Spyder or Ryker will be delivered. Once they receive it, they'll be able to set up a time for you to come pick it up!
LEARN TO RIDE
Can-Am On-Road models are classified by the National Highway Traffic Safety Administration (NHTSA) as three-wheeled motorcycles. We at Can-Am feel that On-Road 3-wheeled models give owners the performance of a motorcycle and much of the peace of mind of a convertible sports car.
Lincensing requirements are different throughout the world. Most places in Europe require a valid car licence to operate Can-Am On-Road models while in North America many jurisdictions require a valid motorcycle or three-wheel licence. To be sure of your requirements, contact your local authorities to obtain the licence and vehicle registration information that applies to you. You can also find some information in the Licensing Requirements section of our website here.
Can-Am On-Road models turn much like a Can-Am ATV, Sea-Doo personal watercraft or Ski-Doo snowmobile - riders steer the vehicle through the turn. There is no counter steering or leaning like you would with a motorcycle. Can-Am On-Road models also feature DPS (Dynamic Power Steering) to provide steering assistance according to speed and user input.
You can find detailed information about suspension adjustments in the Adjusting Suspension section in the Operator’s Guide. Adjustable suspension is not available on all models, so please review your manual carefully. Otherwise, feel free to contact your authorized dealership, they'll be happy to provide you with additional information and assistance.
Helmet requirements for a Can-Am On-Road vehicle are the same as motorcycle requirements and vary by location. Even though helmet requirements are not universal, BRP always recommends that everybody wears a helmet while riding any Can-Am On-Road model!
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