Frequently Asked Questions
A: Please contact your authorized Can-Am dealer; they’ll gladly answer all your technical questions regarding BRP products and accessories. Use our online dealer locator to find a dealer near you. Feel free to contact Can-Am Customer Service if you require further assistance and we’ll be more than happy to help!
A: Please find digital versions of theoperator’s guide here. You can also purchase hard-copy versions from your authorized Can-Am dealership. Just ask them next time you visit your dealership and they will point you in the right direction!
A: Your dealership service manager is there to assist you with any service-related concerns you may have. If you require further assistance, however, you can always reach out to Can-Am Customer Service and we’ll be more than happy to help!
A: Please contact any authorized BRP dealership if you have Can-Am warranty coverage questions. Use our online dealer locator to find a dealer near you and they will happily answer all of your questions.
A: Yes! The warranty will automatically transfer to the new owner.
A: Yes, any authorized Can-Am dealer will be more than happy to assist you with all your warranty concerns.
A: No, transport to and from the dealership is not covered under the factory warranty and is the owner’s responsibility.
A: It is possible that the repaired/replaced part was not covered under waranty if the part’s failure was not deemed to be caused by a manufacturing defect or is not covered by the limited warranty. Please note that authorized dealers are fully trained and can troubleshoot, diagnose and determine the failure’s cause. Feel free to read more about the BRP limited warranty in the operator’s guide and discuss any questions you may have with your authorized BRP dealership; they will happily assist you.
A: Please send us a proof of purchase (i.e., the bill of sale), the vehicle’s mileage or hours, and your complete mailing address and phone number via our customer contact form. If you would like to verify your ownership/mailing information, please contact your authorized dealership or BRP Customer Service and we’ll be glad to help.
A: Please get in touch with any authorized Can-Am dealership so they can verify if there are any open safety bulletins or recall notices on your vehicle using your VIN. Additionally, all written communications regarding safety/recall notices are generally sent to the registered owner of the vehicle. If you would like to verify your ownership/mailing information, contact your authorized dealership; they will happily assist you.
A: You can obtain a safety recall clearance letter for your Can-Am Off-Road product through an authorized Can-Am dealership by providing them with the following information: proof of purchase or ownership, mileage or hours on the vehicle, your complete mailing address and phone number and your vehicle’s VIN. Please note that there may be a processing delay for this service; contact your dealer so they can give you all the details.
A: Please be aware that BRP only recommends XPS lubricants since they’re specifically engineered for your Rotax-powered Can-Am Off-Road vehicles. If you cannot find the recommended XPS lubricant, feel free to consult your owner’s manual for further specifications. However, please remember that damage caused by oil that is not suitable for your vehicle’s engine may not be covered by the BRP limited warranty. You can always check out the Parts & Maintenance section on our website or your operator’s guide for more information!
A: Please note that some dealerships may recommend additional maintenance depending on your region and local conditions. Feel free to contact your dealership; they will be more than happy to discuss any questions/concerns you may have. And, don’t forget, they’re the ones who are most familiar with your local terrain, vehicle history and riding style!
A: For more details on fuel requirements, please check out your operator’s guide here.
A: Check out the Troubleshooting section in your operator’s guide for more information, or feel free to contact your authorized Can-Am dealership with any questions you may have and they’ll be glad to help.
A: Wear items are machine parts that will need to be replaced after a certain amount of time (even when an item is used correctly and has had proper maintenance). Here are a few examples of wear items: filters, gaskets, brakes and light bulbs. If you’re unsure if a certain part is considered a wear item, check your operator’s guide or reach out to your authorized Can-Am dealership; they’ll be happy to answer all your questions!
A: It’s a great idea to use an off-road vehicle cleaner after every ride, and BRP carries a range of XPS cleaning products that we recommend to keep your vehicle’s surfaces and finishes looking like new! Please take a look at the full range of XPS products in the Parts & Maintenance section here.
A: We understand that properly storing your vehicle is very important! Please refer to the Storage section in your operator’s guide for proper storage requirements, or feel free to contact your authorized Can-Am dealership for more assistance.
A: Purchasing parts and accessories can easily be done directly with your authorized dealer or via our online store. Please refer to the Accessories, Parts & Gear section on our website to browse for genuine Can-Am parts, vehicle accessories and riding gear.
A: Please contact the dealership you purchased the part or accessory from; they’ll gladly assist you! If you purchased a part or accessory from our online store, you can contact our fulfillment partner, KIBO, at 877-412-7467.
A: If you have any concerns about a part or backordered part, please contact your dealership’s Parts department directly. If needed, they can always contact BRP’s Parts department for further assistance.
A: You can can reach out to your local BRP dealership to verify if replacement parts are available for your accessory and order directly with them!
A: Feel free to get in touch with your authorized BRP dealership; they’ll be happy to help as they know of sources for vintage/obsolete parts that BRP no longer carries.
A: Yes, if you order parts/accessories from our online store, they will be shipped directly to you. However, BRP cannot drop-ship to riders, so if you’re ordering parts for repair through your dealership, you’ll need to discuss available options with your dealer. They’ll be happy to help!
A: You can always check out the Accessories section on our website, which details the accessories and which model they’re compatible with. In addition, you can always contact your authorized dealership if you have any questions regarding compatibility; they’ll be happy to help.
A: You can find general information on available promotions and incentives in your area on the Can-Am Off-Road vehicle website. Otherwise, your authorized Can-Am dealer will happily answer any questions you may have about availability and eligibility requirements.
A: Feel free to contact your selling dealer; they should be able to verify all promotions and discuss specifics with you. If you still require assistance, you can always contact Can-Am Customer Service and we’ll be more than glad to help!
A: You can always speak with your dealership about the new promotion. They can verify eligibility and contact Can-Am directly to inquire further.
A: Since BRP cannot support import/export, we strongly recommend you purchase in the country of intended use. Safety and environmental requirements are different from region to region, and the warranty is only valid in the country of purchase. So, if you intend to import/export a BRP product, please contact a customs broker for required documentation and instructions.
A: Please get in touch with your dealership; they’ll be the first to know when your new Can-Am Off-Road vehicle will be delivered. Once they receive it, they’ll be able to set up a time for you to come pick it up!
LEARN TO RIDE
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A: You can find detailed information about suspension adjustments in the Tune your Ride section in the Operator’s Guide. Otherwise, feel free to contact your authorized dealership, they'll be happy to provide you with additional information and assistance.